Before you Order
While we aim to replicate each design as shown, slight variations in bead colors or hardware may occur due to availability.
This is part of what makes every piece unique while the essence, quality, and intention behind each accessory always remain.
How long will my order take?
Each Manguaré accessory is carefully handcrafted to order. Please allow up to 2 business days for us to create and prepare your piece before it ships.
Orders within Canada are shipped via Canada Post Lettermail, an economical shipping service without tracking.
Estimated delivery times after shipping are:
2 business days within the same city
3 business days within the same province
4 business days across Canada
Please note that these are estimated delivery times provided by Canada Post and are not guaranteed. Delivery may take a little longer during holidays, peak seasons, or due to unforeseen postal delays.
If you need your order sooner or would prefer a tracked shipping option, please contact us before placing your order—we'll be happy to help.
Do you ship internationally?
Yes, we ship from Canada to multiple countries.
Shipping rates and delivery times vary depending on your location and will be calculated at checkout.
Can I customize an accessory?
Absolutely. We love creating custom handmade accessories that reflect your personal style.
Share your idea with us, and we’ll explore what’s possible together. Please note that custom pieces may require additional processing time.
Can I return or exchange a product?
Because each piece is handmade and often made just for you, we do not accept returns or exchanges.
However, if your order arrives damaged or there is any issue, please contact us. We’re committed to making sure you have a positive experience.
Where can I see your products in person?
You can visit our studio in Keswick, Ontario by appointment, or find us at Savile Studios.
We also participate in local markets and craft fairs across the region. Follow us on Instagram to stay updated. We’d love to meet you in person.
I didn’t receive my order. What can I do?
If your order hasn’t arrived, please reach out to us as soon as possible and we’ll help resolve it.
📧 Email: contact@manguare.ca
📱 WhatsApp: +1 416 728 1344
About colors
Because our accessories are handmade, slight variations in bead colors may occur.
While we always aim to match the colors shown in the photos, sometimes exact materials are not available. In those cases, we carefully select the closest possible alternatives to preserve the original design and overall look of each piece.
This is part of what makes every Manguaré accessory unique.
About materials
Our earring posts are made of bronze with gold plating and are nickel-free, making them a comfortable option for sensitive ears.
Each piece is carefully handcrafted using high-quality materials and traditional beadwork techniques, ensuring lightweight, durable, and unique accessories.
Care Highlights
Avoid water, perfumes, and lotions
- Remove before showering, swimming, or exercising
- Store in a dry place
- Handle with care to maintain shape and design
- Keep in a pouch or jewelry box when not in use
Warranty & Repairs
Warranty
If your accessory arrives with any issue or defect, please contact us within 3 days of delivery, and we’ll be happy to assist you.
Our earring posts are made of bronze with gold plating and are nickel-free. If you experience any issues with the posts, we can offer a replacement or repair.
Because our pieces are delicately handcrafted, their longevity depends greatly on proper care. Damage caused by everyday wear, improper handling, exposure to water, perfumes, or accidental pulling (such as thread breakage or bead loss) will be reviewed on a case-by-case basis.
We’ll always do our best to find a solution, but repairs may not always be possible depending on the condition of the piece.
At Manguaré Accessories, each piece is thoughtfully handmade, which makes every order unique. For this reason, all sales are final.
Refund Policy
We do not offer returns or exchanges, but your experience matters deeply to us. If there’s any issue with your order, please reach out—we’ll always do our best to find a fair and thoughtful solution.
When contacting us, kindly include a detailed explanation of your request. In some cases, we may offer a store credit or exchange.
Please note that full refunds are not available.