Frequently Asked Questions
- What material are the accessories made of?
Our unique Manguaré accessories are made of 18 Kl gold thread and mole beads.
Manguare sesonal: they are made of beads, nylon and costumice wire frame, bronze stud with gold plating.
- Do the accessories have a guarantee?
Our accessories are guaranteed for 2 months from the date of purchase, remember that this guarantee does not cover damage caused by accidents, misuse and abuse, modification, unauthorized repair attempt, common and ordinary wear and tear, as well as errors or Failure to follow the care instructions for our accessories.
To request the guarantee, send your request to our customer service email email@example.com attaching your data, photos and purchase invoice.
- What care should I have with my accessories?
Keep your Manguaré pieces in the original packaging or inside a soft bag to avoid damage.
We recommend removing the pieces before washing your hands or using beauty products that may fall on it and try to remove them before undressing to avoid accidents.
Put on the Manguaré accessories after dressing and applying your perfume, body care product, hairspray, soaps and lotions that could deteriorate the metal and reduce the duration of baths.
Avoid contact of the Manguaré pieces with water.
Avoid sudden contact of the pieces with surfaces or other objects that can cause scratches, break them or lose any beads.
In case of irritation, redness or other allergic reaction, we recommend that you stop using the accessories.
- Are the accessories nickel free?
Our accessories are nickel, lead and cadmium free. However, there are some people who may have allergies, which are mostly related to the stud or the earring back, in this case we suggest to remove the accessory and change it.
- What coverage does Manguaré have?
Currently we have coverage in Canada and USA.
- What are the payment methods that I can use in www.manguare.ca?
In Manguare.ca you can pay with Visa, MasterCard and American Express credit cards or PayPal.
- What is the shipping time and price?
We will inform you the price of the shipping and transportation of the products at the time of generating the purchase order, since it may vary depending on the place where you wish to receive it.
- How do I track my order?
You can validate the delivery status of your order through this link _______________________ with the guide number that is sent to you in the order delivery email (an 11-digit number).
- Do Manguaré prices include HST?
All our products include HST.
- How can I contact customer service?
You can contact us at the WhatsApp line +1 4167281344, or e-mail us at firstname.lastname@example.org
- What's Manguaré customer service schedule?
Our service is active from Monday to Friday from 9:00 a.m. to 4:00 p.m.
- What doubts can you answer me when contacting customer service?
Change, modify or cancel an order.
Damage or loss of merchandise.
- I did not receive my order, what can I do?
E-mail us at: email@example.com or write us by our WhatsApp line: +1 4167281344
- In which cases can I return a product I bought online?
You can make a product return purchased through our page when you want to file a claim derived from the product guarantee.
- How long do I have to exchange my products?
For your purchases on our website, you can make your changes through our customer service team within 10 calendar days from the moment you received your order.